Gap analysis is a process of identifying the difference between the current state of a company or organization and its desired future state, or a set of goals or standards. It is often used as a tool to help organizations identify areas where they need to improve, and to determine the steps needed to bridge the gap between where they are and where they want to be. To conduct a gap analysis, an organization will typically start by identifying its goals or objectives, and then assess its current state to determine what is and is not working well. This may involve collecting and analyzing data on various aspects of the organization's operations, including its financial performance, customer satisfaction, and internal processes. Once the current state has been assessed, the organization can then compare it to its desired future state and identify any gaps or discrepancies. The next step is to develop a plan to close these gaps and achieve the desired future state. This may involve implementing new policies or procedures, training employees, or making changes to the organization's systems or processes.